RECRUIT NEW ATHLETES
To ensure a smooth studio check-in process, we recommend creating a Tone House℠ account and booking your training sessions online or on our mobile app.
ROLLING 14-DAY BOOKING WINDOW
A 14-day rolling booking window is open for class reservations.
Policy does not apply to Tone House MVP Class Pass holders. MVP Class Pass holders will be able to book sessions as far as the schedule allows.
PLEASE CANCEL AT LEAST 12 HOURS IN ADVANCE OF YOUR SCHEDULED CLASS TIME TO AVOID LOSING YOUR CLASS CREDIT.
Late cancellations and no shows will result in the forfeiture of your class credit. Recurring Monthly Membership holders will forfeit their class credit and incur a $40 late cancellation / no show fee as well.
To early cancel a class, please log into your account and click the early cancel button, or call Tone House during normal business hours (voicemails after hours will not be honored), and we will gladly assist you.
PLEASE PURCHASE A CLASS OR PACKAGE BEFORE SIGNING UP ON THE WAITLIST. If you are moved off the Waitlist into a class and don’t have any class credits, a single class pass will be automatically charged to your credit card on file to hold the reservation.
If your preferred class time is completely booked, we definitely recommend placing yourself on the Waitlist. As spots open up, they are assigned to Waitlisted clients in the order in which they are registered on the Waitlist. **PLEASE NOTE: We assume you will want to attend every session you are Waitlisted for, and it is entirely your responsibility to monitor all your reservations, including your Waitlisted ones.
If a spot becomes available, you will receive notification from Tone House via email and/or phone confirming your automatic enrollment. If you are still on the Waitlist and have not moved off it at the start of class, your class credit remains in your account. If you are no longer interested in a class for which you are on the Waitlist, please promptly remove yourself from it either online or by calling the studio during normal business hours to avoid losing your class credit (should you be moved into the class).
CLASS RESERVATIONS CANNOT BE INTERCHANGED
If you are scheduled for one class and also receive a spot from a Waitlisted class, please cancel one of them at least 12 hours prior to the class start time to avoid being double charged. If you are scheduled for a class that you cannot attend and it is past the 12-hour cancellation window, you forfeit that class credit and are not allowed to switch to an opening in another class or Waitlisted class in the hopes of saving that credit.
Walk-ins are welcome. Should any last-minute spots open up prior to the start of class, we will gladly offer them to any walk-ins. Priority will be given to any Waitlisted clients that also show up in an attempt to fill a last-minute spot. Your account will be charged immediately upon confirmation of a spot in class.
PURCHASE & REFUND POLICY
Class and Coach assignments are subject to change. Pricing and package expiration dates are subject to change. Class packages are non-transferable and non-refundable.
Please adhere to all current package expiration dates listed at: tonehouse.com/packages. Package expiration period begins immediately after the sale date. Expiration dates can and will be enforced. Rookie Pass holders expiration period begins after the client’s first visit. Please be conservative with your package purchase option if you feel that you will not be able to utilize all classes within the allotted time frame. Should you wish to extend your current / active package, please refer to our Extension Policy below.
For health and safety reasons, all pass options are limited to 2 classes per day, and class participants must be 18 years of age or older (unless otherwise noted).
PACKAGE EXTENSION POLICY
The package extension policy allows you to extend your expiration date in accordance with the following terms below. Please be conservative with your package purchase option if you feel that you will not be able to utilize all classes within the allotted time frame.
- All extension requests must be submitted via email to email@example.com.
- Package must be current / active at the time of request. Previously expired packages are not eligible for reactivation / extension.
- We will honor one package extension per package (once per calendar year) in one month increments, for a minimum of one (1) month and a maximum of three (3) consecutive months.
- The extension fee is $25 / month, payable in full at the time of your request. Fees are non-refundable.
- For Medical Extension/Freezes:
- If you have a current class package and an extenuating injury or medical condition arises that prevents you from temporarily attending Tone House, you may extend/freeze your package(s) once per calendar year, in one month increments, for a minimum of one month up to a maximum of 6 consecutive months, with an appropriate doctor’s note.
- To initiate a medical extension/freeze, please email your request and attach your doctor’s note to firstname.lastname@example.org.
- The fees will be waived.
- The package will be marked inactive and cannot be used until a formal request to reactivate it is submitted via email or in person.
WAIVER & RELEASE
By registering at Tone House, you acknowledge that you have voluntarily chosen to participate in a program of intense physical exercise. You further acknowledge that Tone House strongly recommends that you consult with your physician prior to training. You acknowledge that you are fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to, abnormal blood pressure, fainting, heart attack or death. You assume all risk for your health and well being, and fully release and hold harmless for any responsibility, cost or damages Tone House Fitness LLC d/b/a Tone House, its instructors, members, and employees. You acknowledge that your agreement to this release applies to each time you visit Tone House. You hereby acknowledge that you, and any minor under your care, have voluntarily chosen to participate. You assume all risk for your health and well being, and that of any minor under your care, and fully release Tone House Fitness LLC d/b/a Tone House from all liability.