OUR STORY

Tone House℠ is THE first-ever extreme athletic-based training studio that allows you to “unleash your

inner athlete”℠. Founded by Alonzo Wilson in 2014, Tone House implements the movement training

philosophy, equipment, and team-oriented environment normally geared towards the professional

athlete to anyone looking to take their fitness journey to the next level. Whether you’re an elite athlete,

or want to train like one, Tone House will push you out of your comfort zone and help you reach your

full potential.

DESCRIPTION

The Client Relations Representative is the frontline of Tone House and an integral part of the brand’s

culture and experience. He or she provides strong support to the Management Team (comprised of

the Studio Manager and Training Manager), with respect to customer service-related duties and also

creates a happy, welcoming, and supportive environment for everyone. The Client Relations

Representative is positive, honest, and hardworking, with a passion for health and fitness, and is a true

cheerleader for the brand.

QUALIFICATIONS

• Must be at least 18 years or older to apply

• Must possess a passion for health/fitness and a strong belief in the Tone House vision and brand

• Team-oriented as well as patient, poised, courteous, and empathetic towards clients

• Possesses a genuinely positive, enthusiastic, and cooperative attitude & enjoys social interaction

• Must have excellent customer service, communication, and interpersonal skills, including problem solving.

• Must have flexibility to work a non-traditional schedule that may include early mornings, late nights, weekends, and some holidays

• Strong and humble work ethic; reliable, responsible, and able to maintain professional behavior and appearance

• Self-starter who is highly organized and able to multi-task and prioritize duties

• Must be able to work in a fast-paced environment, be able to kneel, bend, reach, climb, and stand for long periods of time, as well as lift/carry a minimum of 30 lbs.

RESPONSIBILITIES

• Acknowledge and greet guests and team members enthusiastically upon their arrival and departure of studio

• Provide prompt, courteous, and superior customer service when assisting clients with membership and product inquiries, purchases, concerns, and complaints

• Effectively and efficiently facilitate proper check-in procedures for new and existing clients

• Assist Studio Manager in general day-to-day operations

• Maintain a clean, neat, and orderly reception area

• Demonstrate team-oriented behavior by assisting other departments when necessary

• Possess an in-depth knowledge of the brand, current promotions, and special events to better drive product and membership sales

• Uphold the Tone House aesthetic, appearance, and culture

• Work cohesively and cooperatively with other Tone House team members

• Provide clear and timely feedback to the Studio Manager on all studio issues

• Perform other related duties as assigned

• Handle cash and POS system proficiently

• Maintain membership database

• Stay immersed in the Tone House culture by regularly participating in at least 1-2 Tone House sessions/week.

TONE HOUSE TEAM MEMBER PERKS

• Competitive compensation and Benefits Package for eligible employees (full-time)

• Complimentary membership

• Discounts on merchandise and products

• Potential opportunities for career growth within Management or other Departments for the right individual

ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.

• You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. We are an Equal Opportunity Employer (EOE).

OUR STORY

Tone House℠ is the first-ever extreme athletic-based training studio that allows you to “unleash your inner

athlete”℠. Founded by Alonzo Wilson in 2014, Tone House implements the movement training philosophy,

equipment, and team-oriented environment normally geared towards the professional athlete to anyone

looking to take their fitness journey to the next level. Whether you’re an elite athlete, or want to train like

one, Tone House will push you out of your comfort zone and help you reach your full potential.

DESCRIPTION

The Head Coach is one of the most visible leaders on the Tone House team and plays a vital role in

supporting the brand’s overall mission and vision on a daily basis. He or she possesses the high

energy, passion, and personality to uniquely and successfully relay the daily program to every

athlete that hits The Turf. The Head Coach is genuinely friendly and enthusiastic, welcomes and is

comfortable with social interaction, and has a strong desire to help individuals become healthier

and better versions of themselves. He or she accomplishes this by providing personalized

attention, safe and professional instruction, and the highest level of customer service to ensure

clients consistently have a great Tone House experience and also efficiently and effectively reach

their fitness goals.

QUALIFICATIONS

• Must submit cover letter, resume, and photo (the latter is optional)

• Must possess a passion for health/fitness and a strong belief in the Tone House brand

• Must possess a genuinely positive, energetic, and upbeat attitude

• Must complete mandatory Tone House Team Training Program for approximately 8-10 weeks; additional training may be scheduled if candidate has not met expectations within that specific time frame

• After successful completion of the Team Training Program, Coach must teach a minimum of three (3) training sessions to demonstrate obtained skills and knowledge

• Must have flexibility to work a non-traditional schedule that may include early mornings, late nights, weekends, and some holidays

• Must have a Certified Personal Training certification from an accredited NCCA program – ACE,NASM, ISSA, ACSM, NFPT, NSCA preferred

• Must be CPR & AED Certified

• Excellent customer service, interpersonal, and communication skills

• Strong and humble work ethic; reliable, responsible, and professional

• Team-oriented

• Must be able to work in a fast-paced environment, be able to kneel, bend, reach, climb, and stand for long periods of time, as well as lift/carry a minimum of 30 lbs.

• Bachelor’s Degree from an accredited 4-year College or University strongly preferred; a concentration in Physical Education, Exercise Science, or closely related field a plus, but not required

EXPERIENCE

• Minimum 1-2 years of group fitness instruction or personal training experience within a commercial health club, boutique studio, or other fitness-related setting preferred. Novice candidates may be considered based on their attitude, energy, and general work experience. Reference letters may be requested.

• Minimum 1-2 years of customer service work preferred, but not required. This includes, but is not limited to, identifying customer needs, meeting quality standards for services, and evaluating customer satisfaction.

RESPONSIBILITIES

• Act as a role model towards clients, peers, and colleagues by fostering a pleasant, positive, and respectful work environment and displaying enthusiasm about providing an outstanding training experience.

• Actively and positively promote Tone House and support all Coaches to achieve team bonuses by hitting class capacity utilization goals.

• Work cooperatively with Studio Management Team and act in accordance with Tone House policies and procedures, including, but not limited to, attendance, dress code, time keeping, and code of conduct policies outlined in Tone House Employee Manual.

• Identify, address, and educate new clients prior to the start of class to help alleviate anxiety and create a comfortable and welcoming training environment. This includes, but is not limited to, introducing yourself, inquiring about injuries, and providing a general overview of the brand’s offering, the daily focus, and what to expect from the class.

• Memorize and execute the daily program thoroughly, succinctly, with high energy, and in a timely manner.

• Demonstrate and assist clients with proper set-up of equipment and execution or modification (in the case of injuries) of specific exercises, ensuring the safety and comfort of all clients.

• Acknowledge and thank clients after each training session, seek constructive feedback, and answer any pertinent questions or concerns, in conjunction with Studio Management Team (if applicable).

• Address client complaints/issues effectively and efficiently in collaboration with the Studio Management Team (if applicable).

• Ensure that the training area is well-maintained, clean, safe, and orderly during and at the conclusion of your scheduled classes, per Tone House standards.

• Create/update playlists regularly to consistently motivate clientele.

• Be present in-studio at least 15-30 minutes prior to your scheduled classes; it is highly recommended that you are present on the workout floor at least 5 minutes prior to the start of class to greet new and existing clients.

• Ensure that all scheduled classes are covered and, if a substitution is necessary, be responsible for confirming the substitute Coach and properly notifying the Management Team on duty via acceptable means of communication (email and/or phone).

• Work cooperatively, and without complaints, as a substitute Coach.

• Ensure all fitness and CPR/AED certifications are up to date.

• Lead, participate in, and/or represent the brand at various off-site classes, events, and press-related inquiries for marketing and promotional purposes.

• Maintain a weekly Coaching schedule comprised of a minimum three (3) Head Coach classes and three (3) Assistant Coach classes.

• Stay immersed in the culture and dialed into the progression of the Tone House program by regularly participating in at least 1-2 Tone House sessions/week.

TONE HOUSE TEAM MEMBER PERKS

• Competitive compensation, bonus, and Benefits Package for applicable employees

• Complimentary membership

• Discounts on merchandise and products

 ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.

• You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. We are an Equal Opportunity Employer (EOE).

OUR STORY

Tone House is THE first­-ever extreme athletic-based training studio that allows you to “unleash your
inner athlete”. Founded by Alonzo Wilson in 2014, Tone House implements the movement training philosophy, equipment, and team-­oriented environment normally geared towards the professional athlete to anyone looking to take their fitness journey to the next level. Whether you’re an elite athlete, or want to train like one, Tone House will push you out of your comfort zone and help you reach your full potential.

DESCRIPTION

The Tone House Sales Executive drives Company profits by selling services and products to customers, groups, and companies.  He or she interacts directly with clients, so a high level of customer service and relationship management is critical to the role.  Sales Executives are responsible for achieving or exceeding individual sales goals, package renewals, and ancillary service goals by pre-planning the month with strategic outreach, lead generation (in reach and outreach), and securing member referrals.  Under the management of a General Manager, and the support of a Marketing Manager & Marketing Department, Sales Representatives must display an in-depth knowledge of, and participate in, all Tone House programs, products, and services.  Sales Reps must stay current on key competitors by staying abreast of trends and “shopping” competitors to compare facilities and sales trends.  He or she must have the ability to build rapport and develop lasting relationships / partnerships with prospective and current members and companies in order to build a strong referral base and improve client retention.  There is unlimited earning potential for the right individual willing to step up to the challenge in this role.

QUALIFICATIONS

• Degree from an accredited 4-year College or University preferred; a major in marketing, business, and/or communications preferred, but not required
• 1+ years of previous sales experience required

• Self-starter with an entrepreneurial spirit
• Confidence to perform on an incentive-based salary and work independently
• Excellent customer service, verbal, and written communication skills
• Must possess a passion for health/fitness and a strong belief in the Tone House vision, brand, and culture
• Enthusiastic, energetic, personable, and friendly disposition
• Enjoys working within a team
• Strong time management skills and practices
• Must have flexibility to work a non-traditional schedule that may include early mornings, late nights, and weekends
• Computer literate; proficiency in Microsoft Office Suite & Google Drive preferred

RESPONSIBILITIES

• Responsible for selling training and ancillary packages to prospective clients, groups, and companies
• Prospect new business via member referrals, cold calls, corporate lead generation, territory outreach, responding to telephone and email inquiries (warm leads), and sales follow up  
• Suggest applicable and relevant up-sells to help customers properly integrate a results-focused, 360 approach to training, health, and wellness
• Host and/or participate in events and workshops for lead generation
• Achieve or exceed individual sales goals and ancillary service goals
• Conduct pre-planned activities each month including strategic outreach, for securing member referrals  
• Build rapport and lasting relationships with prospective and current members
• Meet weekly, monthly and/or quarterly sales quotas
• Under the leadership of a General Manager, the support of a Marketing Manager and Marketing Team, Sales Reps must display, have knowledge of, and participate in all the club’s services, programs, and products

TONE HOUSE TEAM MEMBER PERKS

• Competitive compensation and Benefits Package
• Complimentary membership
• Discounts on merchandise and products

ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.
• You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. We are an Equal Opportunity Employer (EOE).

TEAM POSITION: SPORTS / PHYSICAL THERAPIST

STATUS: Consultant

Tone House is THE first ever extreme athletic based training studio that allows you to “Unleash Your Inner Athlete”. Founded by Alonzo Wilson in 2014, Tone House implements the movement training philosophy, equipment, and team oriented environment normally geared towards the professional athlete to anyone looking to take their fitness journey to the next level. Whether you’re an elite athlete, or want to train like one, Tone House will push you out of your comfort zone and help you reach your full potential.

The Sports / Physical Therapist is an essential part of the Tone House Recovery Team and specializes in the prevention, treatment, and rehabilitation of sport and athletic injuries. They work one-on-one with patients, executing and overseeing therapeutic techniques and helping individuals either avoid sporting or activity-induced injuries or rehabilitate them when they sustain injuries. He or she should be familiar with various special equipment and treatment modalities to build athletes’ strength and flexibility and promote healing.

The Sports Therapist also provides individual and team counseling, education, and online content to enhance the performance of competitive and recreational athletes, both in-House and on Tone House’s digital fitness platform, TH-TV. Primary responsibilities include counseling for performance and health, translating the latest scientific evidence into practical recommendations, tracking and documenting outcome of PT services, serving as a reliable advanced recovery resource in-studio and online, and maintaining professional competency and skills required for professional practice.

PRIMARY DUTIES AND RESPONSIBILITIES

• Carry out athletic background assessments and injury history evaluations
• Perform active range of motion and movement analyses, taking into account traditional exercises performed in a Tone House class
• Develop specific bespoke treatment plans for patients post-evaluation to ensure restoration of optimal health, complete mobility, range of movement, appropriate biomechanics, strength, posture, and improved performance during Strength & Conditioning sessions.
• Implement plans to improve strength, stamina, balance, and exercise tolerance; this may include therapeutic exercise and employing precovery / recovery techniques such as:
• • Myofascial release
  • Muscle stretches
  • Core stability training
  • Foam rolling
  • Percussive therapy
  • Electrotherapy
  • Taping
  • Heat therapy
  • Hydrotherapy
  • Joint manipulation
• May work closely with patients’ primary care doctors, orthopedic surgeons, etc in evaluating an injury and creating a plan
• Educate patient on methods to reach their realistic mobility and training goals
• Treat soft tissue injuries, including sprains, strains, and inflammation
• Work closely with Training, Nutrition, and Marketing Departments to develop cohesive and sound educational content for in-House educational Workshops, special events, media / press features, and TH-TV.
• Represent yourself as extension of the Tone House brand on social media and implement a consistent content strategy to further educate our audience on best recovery practices

KNOWLEDGE AND SKILLS REQUIREMENTS

EDUCATION / EXPERIENCE

• Master’s degree in sports medicine, physical therapy, and/or athletic training through a program accredited by the American Physical Therapy Association (APTA) and passage of the National Physical Therapy Examination (NPTE).
• Mandatory physical therapy licensure, Sports Therapy Certification a plus, through the American College of Sports Medicine (ACSM).
• Minimum of 2 years experience in physical therapy, preferably with emphasis on sports therapy.
• Experience on a production set, speaking on-camera, and/or providing digital content is a plus.

SKILLS / ABILITIES

• Excellent communication, presentation, interpersonal, and counseling skills with patients, colleagues, and other professionals..

• Ability to accurately provide evaluations, demonstrate comprehensive knowledge, and application of physical therapy assessments, including interviewing and education techniques.

• Self-starter and ability to work independently.

• Excellent time management, organizational, and record-keeping skills.

• Compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA).

TONE HOUSE TEAM MEMBER PERKS

• Complimentary membership
• Discounts on merchandise and products

ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.
• You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.
• We are an Equal Opportunity Employer (EOE).

WHO WE ARE

Tone House is THE first-ever extreme athletic-based training studio that allows you to “unleash your inner athlete”.  Tone House implements the movement training philosophy, equipment, and team-oriented environment normally geared towards the professional athlete to anyone looking to take their fitness journey to the next level. Whether you’re an elite athlete, or want to train like one, Tone House will push you out of your comfort zone and help you reach your full potential.

DESCRIPTION

The Facilities/Maintenance Representative is an integral part of the Tone House customer service frontline.  A key part of the team, you will be responsible for delivering a great customer experience; ensuring consistently high standards of cleanliness are maintained within the facility and keeping areas tidy and safe to create a pleasant environment for members and visitors.

QUALIFICATIONS

• Must be at least 21 years or older with proven facilities experience
• Excellent communication and interpersonal skills
• Self-starter who is highly organized and can demonstrate the ability to prioritize and perform multiple tasks simultaneously
• Proven ability to work effectively individually and with a team
• Ability to follow oral and written instructions
• Must have flexibility to work a non-traditional schedule that may include early mornings, late nights, weekends, and some holidays
• Strong and humble work ethic; reliable, responsible, and able to maintain professional behavior and appearance
• Must be able to work in a fast-paced environment, be able to kneel, bend, reach, climb, and stand for long periods of time, as well as lift/carry a minimum of 30 lbs.

MAIN DUTIES and RESPONSIBILITIES

General / Operational

• Inform Studio Operations Manager when running low on cleaning supplies and to collect replacement items as needed.
• Ensure equipment/amenities are safe for appropriate use and report if in need of repair/replacement.
• Work as a member of the team and provide support as required to
  colleagues; participate in team meetings and training provided; wear
  uniform/protective clothing and staff badge as supplied.
• Undertake other reasonable duties at the request of the Studio Operations Manager.
• Respect and uphold the policies/procedures of Tone House.

Health & Fitness Areas

• Clean or dust all surfaces, walls/floors and furniture as required.
• Sanitize lockers, equipment as designated by studio standards and cleaning schedule, paying particular attention to supply restocking: soap/sanitizer dispensers, toilet rolls and shower products. 
• Disinfect all aspects of locker rooms: showers, bathroom stalls, cold tub etc. and restock amenities supplies as necessary.
• Clean the studio facility in accordance with the cleaning schedules provided. Be
  aware of high traffic/functioning areas that become dirty and require extra attention and work
  independently or with colleagues to ensure efficient work progress.
• Work with minimum disturbance to studio clientele, placing safety
  notices or informing people if likely to be any danger (i.e wet floors).
• Report any Health & Safety matters and/or damage or repair issues to an operations staff member or Studio Operations Manager.
• Use all cleaning equipment/machinery and chemicals safely and effectively as trained, using the correct chemicals for each job.
• Independently assess areas of the studio regularly and complete tasks as found using their own initiative to prioritize the more urgent jobs that will most affect client needs. 

TONE HOUSE TEAM MEMBER PERKS

• Complimentary membership
• Discounts on merchandise and products
• Potential opportunities for career growth within other company departments for   individuals with optimal work ethics and perseverance.

ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.
•  You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. We are an Equal Opportunity Employer (EOE).

REPORTS TO: BRAND MARKETING MANAGER 

STATUS: PART TIME INTERNSHIP

*This position starts as unpaid with opportunity to advance into paid part time role based on performance. 

OUR STORY

Tone House® is the premier Strength & Conditioning training facility in NYC.  We believe everyone has the capacity to be like the athletes they admire, and to train like them. Founded by Alonzo Wilson in 2014, Tone House implements the movement training philosophy, equipment, and team-oriented environment normally geared towards the professional

athlete to anyone looking to take their fitness journey to the next level. Whether you’re an elite athlete, or want to train like one, Tone House will push you out of your comfort zone and help you reach your full potential.

DESCRIPTION

The Social Media & Content Curator is responsible for managing the social media strategy, scheduling, and organic content creation for the brand, including but not limited to Instagram, TikTok, Twitter and Facebook. This position will work under the direction of the Brand Marketing Manager, be capable of learning and implementing the brand’s strategies, as well as contributing their own input and ideas. The ideal candidate will be well versed in best practices for vertical video creation (Instagram Reels & TikTok), have ample experience in optimizing engagement with followers and brand partnerships, and have a knack for creating timely, captivating content in line with current trends. 

The Social Media & Content Curator will work closely with the Brand Marketing Manager in managing all brand photo and video content across all platforms, and will be expected to create high quality, organic content on their own when necessary. 

This candidate must have an understanding of the importance of the brand’s voice, and is creative and thoughtful when interacting with online communities and building relationships. The candidate also has experience in customer acquisition and analytics, with a flair for understanding customer psychology and a passion for finding creative ways to drive new traffic.  Our ideal candidate will need to balance a highly analytical, metrics focused approach to optimization with the strong creative mind needed to develop breakthrough campaigns and the relationship management skills needed to mobilize external partners into action.

You’ll be working on a small, savvy marketing team tasked with creating innovative content to further grow the brand’s digital reach. As Tone House continues to grow, your role will evolve, and we need a flexible marketer with diverse skill sets to come in on the ground floor to help us build our business.

QUALIFICATIONS

• Must possess a passion for health/fitness and a strong belief in the Tone House vision and brand
• Must have a team-oriented mentality
• Must possess a genuinely positive, enthusiastic, and cooperative attitude
• Self-starter, highly organized, ability to multitask and prioritize duties
• Passion for social media and it’s ability to to drive relationships and brand storytelling
• Strong and humble work ethic
• Reliable, responsible, and professional
• Demonstrated strong writing and communication skills
  
• Basic customer service support skills communicating with users across platforms
• Creativity and resourcefulness when it comes to both ideation and problem-solving

EXPERIENCE

• Digital marketing, communications, journalism, advertising, or public relations major a plus 
• Previous experience in social media management with visual examples of content creation 
• Experience with Instagram, TikTok, and vertical video creation 
• Knowledge of best social media practices and scheduling softwares
  • Copywriting skills for clever and articulate captions is a must
• Knowledge of social media analytics to share ROI on best performing content 
• A keen eye for design and attention to detail
  
• Familiarity with Google Suite and collaborative work processes
• Knowledge of adobe creative suite programs with basic graphic design skills a plus 

RESPONSIBILITIES INCLUDE:

• Organic Content Creation
• Take initiative to create Reels, IGTV videos, polls, gifs, IG Lives, TikTok videos, & more using existing content provided by Brand Marketing Manager 
• Capture new photo and video content autonomously for approval by Brand Marketing Manager
• Research and explore best digital / social marketing practices to stay up to date with and contributing to current trends 
• Platform Management 
  • Interact and engage with all followers via comments, DMs, and 3rd party partnerships on a regular basis 

• Share and encourage UGC through giveaways, contests, and challenges 
• Work in hand with Brand Marketing Manager to manage the social media content calendar, including photo and video assets provided by the Marketing team
• Monitoring social media accounts for engagement opportunities on a daily basis – primarily Instagram, Facebook, TikTok and Twitter 
• Updating weekly deliverables such as Excel reports and social media dashboards 
• Utilizing organic growth strategies to build our online following and expand our social footprint 
• Assisting in writing and generating content, as well as creating graphics, for social media accounts