OUR STORY

Tone House℠ is THE first-ever extreme athletic-based training studio that allows you to “unleash your

inner athlete”℠. Founded by Alonzo Wilson in 2014, Tone House implements the movement training

philosophy, equipment, and team-oriented environment normally geared towards the professional

athlete to anyone looking to take their fitness journey to the next level. Whether you’re an elite athlete,

or want to train like one, Tone House will push you out of your comfort zone and help you reach your

full potential.

DESCRIPTION

The Client Relations Representative is the frontline of Tone House and an integral part of the brand’s

culture and experience. He or she provides strong support to the Management Team (comprised of

the Studio Manager and Training Manager), with respect to customer service-related duties and also

creates a happy, welcoming, and supportive environment for everyone. The Client Relations

Representative is positive, honest, and hardworking, with a passion for health and fitness, and is a true

cheerleader for the brand.

QUALIFICATIONS

• Must be at least 18 years or older to apply

• Must possess a passion for health/fitness and a strong belief in the Tone House vision and brand

• Team-oriented as well as patient, poised, courteous, and empathetic towards clients

• Possesses a genuinely positive, enthusiastic, and cooperative attitude & enjoys social interaction

• Must have excellent customer service, communication, and interpersonal skills, including problem solving.

• Must have flexibility to work a non-traditional schedule that may include early mornings, late nights, weekends, and some holidays

• Strong and humble work ethic; reliable, responsible, and able to maintain professional behavior and appearance

• Self-starter who is highly organized and able to multi-task and prioritize duties

• Must be able to work in a fast-paced environment, be able to kneel, bend, reach, climb, and stand for long periods of time, as well as lift/carry a minimum of 30 lbs.

RESPONSIBILITIES

• Acknowledge and greet guests and team members enthusiastically upon their arrival and departure of studio

• Provide prompt, courteous, and superior customer service when assisting clients with membership and product inquiries, purchases, concerns, and complaints

• Effectively and efficiently facilitate proper check-in procedures for new and existing clients

• Assist Studio Manager in general day-to-day operations

• Maintain a clean, neat, and orderly reception area

• Demonstrate team-oriented behavior by assisting other departments when necessary

• Possess an in-depth knowledge of the brand, current promotions, and special events to better drive product and membership sales

• Uphold the Tone House aesthetic, appearance, and culture

• Work cohesively and cooperatively with other Tone House team members

• Provide clear and timely feedback to the Studio Manager on all studio issues

• Perform other related duties as assigned

• Handle cash and POS system proficiently

• Maintain membership database

• Stay immersed in the Tone House culture by regularly participating in at least 1-2 Tone House sessions/week.

TONE HOUSE TEAM MEMBER PERKS

• Competitive compensation and Benefits Package for eligible employees (full-time)

• Complimentary membership

• Discounts on merchandise and products

• Potential opportunities for career growth within Management or other Departments for the right individual

ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.

• You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. We are an Equal Opportunity Employer (EOE).

OUR STORY

Tone House℠ is the first-ever extreme athletic-based training studio that allows you to “unleash your inner

athlete”℠. Founded by Alonzo Wilson in 2014, Tone House implements the movement training philosophy,

equipment, and team-oriented environment normally geared towards the professional athlete to anyone

looking to take their fitness journey to the next level. Whether you’re an elite athlete, or want to train like

one, Tone House will push you out of your comfort zone and help you reach your full potential.

DESCRIPTION

The Head Coach is one of the most visible leaders on the Tone House team and plays a vital role in

supporting the brand’s overall mission and vision on a daily basis. He or she possesses the high

energy, passion, and personality to uniquely and successfully relay the daily program to every

athlete that hits The Turf. The Head Coach is genuinely friendly and enthusiastic, welcomes and is

comfortable with social interaction, and has a strong desire to help individuals become healthier

and better versions of themselves. He or she accomplishes this by providing personalized

attention, safe and professional instruction, and the highest level of customer service to ensure

clients consistently have a great Tone House experience and also efficiently and effectively reach

their fitness goals.

QUALIFICATIONS

• Must submit cover letter, resume, and photo (the latter is optional)

• Must possess a passion for health/fitness and a strong belief in the Tone House brand

• Must possess a genuinely positive, energetic, and upbeat attitude

• Must complete mandatory Tone House Team Training Program for approximately 8-10 weeks; additional training may be scheduled if candidate has not met expectations within that specific time frame

• After successful completion of the Team Training Program, Coach must teach a minimum of three (3) training sessions to demonstrate obtained skills and knowledge

• Must have flexibility to work a non-traditional schedule that may include early mornings, late nights, weekends, and some holidays

• Must have a Certified Personal Training certification from an accredited NCCA program – ACE,NASM, ISSA, ACSM, NFPT, NSCA preferred

• Must be CPR & AED Certified

• Excellent customer service, interpersonal, and communication skills

• Strong and humble work ethic; reliable, responsible, and professional

• Team-oriented

• Must be able to work in a fast-paced environment, be able to kneel, bend, reach, climb, and stand for long periods of time, as well as lift/carry a minimum of 30 lbs.

• Bachelor’s Degree from an accredited 4-year College or University strongly preferred; a concentration in Physical Education, Exercise Science, or closely related field a plus, but not required

EXPERIENCE

• Minimum 1-2 years of group fitness instruction or personal training experience within a commercial health club, boutique studio, or other fitness-related setting preferred. Novice candidates may be considered based on their attitude, energy, and general work experience. Reference letters may be requested.

• Minimum 1-2 years of customer service work preferred, but not required. This includes, but is not limited to, identifying customer needs, meeting quality standards for services, and evaluating customer satisfaction.

RESPONSIBILITIES

• Act as a role model towards clients, peers, and colleagues by fostering a pleasant, positive, and respectful work environment and displaying enthusiasm about providing an outstanding training experience.

• Actively and positively promote Tone House and support all Coaches to achieve team bonuses by hitting class capacity utilization goals.

• Work cooperatively with Studio Management Team and act in accordance with Tone House policies and procedures, including, but not limited to, attendance, dress code, time keeping, and code of conduct policies outlined in Tone House Employee Manual.

• Identify, address, and educate new clients prior to the start of class to help alleviate anxiety and create a comfortable and welcoming training environment. This includes, but is not limited to, introducing yourself, inquiring about injuries, and providing a general overview of the brand’s offering, the daily focus, and what to expect from the class.

• Memorize and execute the daily program thoroughly, succinctly, with high energy, and in a timely manner.

• Demonstrate and assist clients with proper set-up of equipment and execution or modification (in the case of injuries) of specific exercises, ensuring the safety and comfort of all clients.

• Acknowledge and thank clients after each training session, seek constructive feedback, and answer any pertinent questions or concerns, in conjunction with Studio Management Team (if applicable).

• Address client complaints/issues effectively and efficiently in collaboration with the Studio Management Team (if applicable).

• Ensure that the training area is well-maintained, clean, safe, and orderly during and at the conclusion of your scheduled classes, per Tone House standards.

• Create/update playlists regularly to consistently motivate clientele.

• Be present in-studio at least 15-30 minutes prior to your scheduled classes; it is highly recommended that you are present on the workout floor at least 5 minutes prior to the start of class to greet new and existing clients.

• Ensure that all scheduled classes are covered and, if a substitution is necessary, be responsible for confirming the substitute Coach and properly notifying the Management Team on duty via acceptable means of communication (email and/or phone).

• Work cooperatively, and without complaints, as a substitute Coach.

• Ensure all fitness and CPR/AED certifications are up to date.

• Lead, participate in, and/or represent the brand at various off-site classes, events, and press-related inquiries for marketing and promotional purposes.

• Maintain a weekly Coaching schedule comprised of a minimum three (3) Head Coach classes and three (3) Assistant Coach classes.

• Stay immersed in the culture and dialed into the progression of the Tone House program by regularly participating in at least 1-2 Tone House sessions/week.

TONE HOUSE TEAM MEMBER PERKS

• Competitive compensation, bonus, and Benefits Package for applicable employees

• Complimentary membership

• Discounts on merchandise and products

 ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.

• You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. We are an Equal Opportunity Employer (EOE).

OUR STORY

Tone House℠ is THE first-ever extreme athletic-based training studio that allows you to “unleash your inner athlete”℠. Founded by Alonzo Wilson in 2014, Tone House implements the movement training philosophy, equipment, and team-oriented environment normally geared towards the professional athlete to anyone looking to take their fitness journey to the next level. Whether you’re an elite athlete, or want to train like one, Tone House will push you out of your comfort zone and help you reach your full potential.

DESCRIPTION

The Field Marketing Representative will assist the Marketing Team in the planning, implementation, and execution of all marketing campaigns and activities on the ground level, both on and off-site, within their designated region. He or she will work closely with various departments to increase brand awareness, drive sales, generate new leads, foster and maintain client/business relationships, and improve client retention. This position will provide exposure to multi-faceted areas of the Company and requires an individual who understands the importance of being a pro-active brand ambassador to ensure that the Company is being properly represented in all marketing efforts within their territory.

QUALIFICATIONS

• Must have a degree from an accredited 4-year College or University; a major in marketing, business, and/or communications preferred, but not required.
• Must possess a passion for health/fitness and a strong belief in the Tone House vision, brand, an culture
• Must have excellent customer service, interpersonal, and communication skills
• Must be extremely organized with strong attention to detail
• Must possess a genuinely positive, enthusiastic, and upbeat attitude
• Must have flexibility to work a non-traditional schedule that may include early mornings, late nights, and weekends
• Self-starter, reliable, responsible, and professional
• Ability to multi-task, work independently and as part of a team, prioritize tasks, and meet deadlines
• Strong conceptual, strategic thinking, and problem-solving skills
• Proficiency in Microsoft Office Suite, Google Drive, and Adobe Creative Suite preferred
  

EXPERIENCE

• Excellent communications experience representing a company via oral or written communication to staff and clients.

• Minimum 1-2 years in B2B or B2C marketing and/or sales experience preferred, including: prospecting, project and pipeline management, responding to cold or warm leads, developing an in-depth knowledge of products and services, and an understanding of the principles and methods for promoting and selling products or services effectively.

• Minimum 1-2 years of customer service experience in a hospitality-related industry (i.e., retail, health & fitness, event planning, and/or restaurants preferred), including, but not limited to: identifying customer needs, meeting quality standards for services, and evaluating customer satisfaction.

RESPONSIBILITIES

• Liase and Communicate – Act as point person and collaborate and communicate effectively with the Marketing, Studio Management, and Training Teams to ensure that special events and campaigns are successfully implemented and executed, and that all prospects and clients are receiving a unique, on-brand experience.

• Lead Generation – develop and test new marketing campaigns to garner and retain new business, including, but not limited to, guerilla marketing, strategic partnerships, relationship building, special events, promotions, brand ambassador research & vetting, and inreach/outreach.

• Field Work – Must work from field at least two (2) days per week, establishing ten (10) new strategic contacts per week and connecting and maintaining client relationships in-studio, as well as distribution of brand marketing collateral in the designated region when relevant..

• Project Management – create scope of work and specific deliverables for events or campaigns, develop budget and coordinate resources involved, conduct site inspections, help manage internal and external communication around events, assist with on-site execution as well as post-event follow ups.

• Reporting – track and analyze the efficacy of marketing strategies (events, promotions, campaigns) and ROI

• Expansion – Assist in the creation of new studio opening marketing plan, including, but not limited to, local market research, community development, complimentary classes, special promotions, creative development of marketing collateral, etc.

• Corporate Outreach – work closely with local Corporate Account Executive to manage and execute corporate/private events at the studio level

• Support Company initiatives, give actionable feedback, share best practices, and serve as a brand ambassador and knowledgeable resource for the Company’s products and services.

• Stay immersed in the Tone House culture by regularly participating in at least 1-2 Tone House sessions/week.

TONE HOUSE TEAM MEMBER PERKS

• Competitive compensation and Benefits Package
• Complimentary membership
• Discounts on merchandise and products

ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.
• You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. We are an Equal Opportunity Employer (EOE).

OUR STORY

Tone House is THE first­ever extreme athletic­based training studio that allows you to “unleash your
inner athlete”. Founded by Alonzo Wilson in 2014, Tone House implements the movement training philosophy, equipment, and team­oriented environment normally geared towards the professional athlete to anyone looking to take their fitness journey to the next level. Whether you’re an elite athlete, or want to train like one, Tone House will push you out of your comfort zone and help you reach your full potential.

DESCRIPTION

The Tone House Sales Executive drives Company profits by selling services and products to customers, groups, and companies.  He or she interacts directly with clients, so a high level of customer service and relationship management is critical to the role.  Sales Executives are responsible for achieving or exceeding individual sales goals, package renewals, and ancillary service goals by pre-planning the month with strategic outreach, lead generation (inreach and outreach), and securing member referrals.  Under the management of a General Manager, and the support of a Marketing Manager & Marketing Department, Sales Representatives must display an in-depth knowledge of, and participate in, all Tone House programs, products, and services.  Sales Reps must stay current on key competitors by staying abreast of trends and “shopping” competitors to compare facilities and sales trends.  He or she must have the ability to build rapport and develop lasting relationships / partnerships with prospective and current members and companies in order to build a strong referral base and improve client retention.  There is unlimited earning potential for the right individual willing to step up to the challenge in this role.

QUALIFICATIONS

• Degree from an accredited 4-year College or University preferred; a major in marketing, business, and/or communications preferred, but not required

• 1+ years of previous sales experience required
• Self-starter with an entrepreneurial spirit
• Confidence to perform on an incentive-based salary and work independently
• Excellent customer service, verbal, and written communication skills
• Must possess a passion for health/fitness and a strong belief in the Tone House vision, brand, and culture
• Enthusiastic, energetic, personable, and friendly disposition
• Enjoys working within a team
• Strong time management skills and practices

• Must have flexibility to work a non-traditional schedule that may include early mornings, late nights, and weekends
• Computer literate; proficiency in Microsoft Office Suite & Google Drive preferred

RESPONSIBILITIES

• Responsible for selling training and ancillary packages to prospective clients, groups, and companies
• Prospect new business via member referrals, cold calls, corporate lead generation, territory outreach, responding to telephone and email inquiries (warm leads), and sales follow up  
• Suggest applicable and relevant upsells to help customers properly integrate a results-focused, 360 approach to training, health, and wellness
• Host and/or participate in events and workshops for lead generation
• Achieve or exceed individual sales goals and ancillary service goals
• Conduct pre-planned activities each month including strategic outreach, for securing member referrals  
• Build rapport and lasting relationships with prospective and current members
• Meet weekly, monthly and/or quarterly sales quotas
• Under the leadership of a General Manager, the support of a Marketing Manager and Marketing Team, Sales Reps must display, have knowledge of, and participate in all the club’s services, programs, and products

TONE HOUSE TEAM MEMBER PERKS

• Competitive compensation and Benefits Package
• Complimentary membership
• Discounts on merchandise and products

ADDITIONAL INFORMATION

• All information will be kept confidential according to EEO guidelines.
• You must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. We are an Equal Opportunity Employer (EOE).